Hubbell Lighting, headquartered in Greenville, SC, is a core business platform of Hubbell Incorporated. The platform supplies a comprehensive range of indoor and outdoor lighting products to industrial, commercial and institutional applications and is the largest manufacturer of residential lighting fixtures in North America.
Troubleshoot field problems reported by Sales Agents, Distributors, Contractors and/or End users of product. Be able to communicate resolutions (if applicable) to all levels of technical understanding
Assist in the evaluation of field problems associated with lighting products across all Hubbell Lighting Brands as the department point of expertise.
Represent Field Services in business evaluations and resolutions to field problems associated with lighting products
Develop department training program on lighting products and components to expand the overall knowledge base on troubleshooting within the Field Services department.
Determine the most efficient resolution for the customers problems and advise of correct product to purchase based upon application needs.
Determine if product is to be scrapped, returned to factory for rework or problem resolved in the field.
Negotiate with contractors to reach an agreeable cost to resolve issues and determine if third party contractor services are required.
Determine if other functions of the business should be notified of the problem and incorporate their assistance in determining root cause lead the effort to reach this determination
When necessary, negotiate with vendors and/or issue charge backs to vendors to recover costs incurred to resolve field problems associated with vendor products (i.e. ballasts, lamps, capacitors, finished goods, drivers, etc)
Generate CARs (Corrective Action Requests) regarding defects identified through Warranty issues that need to be corrected. (Processing of CAR handled by QA) Advise customer of correct product to purchase based on their application.
Provide installation (electrical and mechanical) information/instructions to customers and/or contractors. (wiring diagrams, assembly drawings, ballast requirements (amps, watts), etc)
BSEE, BSEET or equivalent Engineering degree required.
Computer Skills: Microsoft Office (Excel, Word, Power Point, and Outlook) and SAP (preferred) or ability to learn and use SAP and brand legacy systems needed.
Ability to read and understand Engineering drawings required.
Strong communication skills verbal (phone and personal contact) and written
Strong decision making and problem solving skills required.
Ability to present to an audience internal and external to company
50% to 75% Travel required
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected class.
Start Date : 19/05/2015
Status : Waiting
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