This role sits within Digital Solutions, within the Engineering Services business unit of the Marine sector. Our business is to provide the engineering assurance, information management and business solutions that keep the Royal Navy at sea.
Within the training team, you will deliver collaborative solutions for use by the entire UK defence maritime enterprise including the customer and other industry participants. The products span the solution space from database applications through to big data and analytics.
Reporting to the IT Training Manager, the IT Systems Trainer is responsible for preparing and delivering training courses, user documentation and support user acceptance testing with internal and external customers, ensuring a smooth transition from development to in-service of new products and services to the Ministry of Defence and industry partners.
Main Purpose of Role
Work with Project Managers and developers to understand the requirements of a stakeholder.
Design and write training programmes and training materials.
Deliver training in different forms - 1 to 1, classroom, floor walking also via Lync.
Work with the Service Delivery Team to understand the issues that are reported and use the information to update and adjust training.
Gather feedback and advise on software updates and system changes
Strive to improve internal and external support
Conduct structured tests on new and updated systems
Training Administration - Booking training venues, creating and sending out Joining Instructions, booking delegates onto sites, collating training evaluations
Record and maintain training within a training database
Work with stakeholders to help improve training and day to day use of applications
Represent the business in relevant forums
Extensive travel to various sites across the UK to deliver training and floor walking support
Required Knowledge, Skills, Experience and Competences
Proven work experience as an IT Trainer, Technical trainer or similar role
Aptitude for IT and an up-to-date knowledge of common applications and systems
Experience in designing course materials - Good business and technical authoring skills and able to develop effective training and user documentation
Familiarity with web-based learning platforms and modern educational techniques
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Oracle based products
Excellent communication and presentation skills with the ability to explain technical terms plainly to groups with a range or learning abilities
Experience of creating written reports
Supporting and working with the service desk, and other areas of the business
High level of understanding of technical issues which may affect the business including, but not limited to, identification of new solutions
Experience of working with stakeholders/representatives at all levels and demonstrable ability to present and discuss at a senior level
Experience of working with Defence organisations
Understanding how people learn and retain knowledge
A strong business and commercial awareness
Full UK driving license
Well-developed interpersonal and facilitation skills
A high level of organisation
Confidence in training and presentation delivery
Self-motivation, with the ability to motivate others
Ability to work using own initiative and as part of a team
Qualifications in teaching desirable
Significant software training experience
The post is based in Bristol with extensive travel across the UK.
Start Date : 05/09/2019
Status : Waiting
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