(1907) Customer Engineering Maintenance Planner/Administrator posted by All jobs by Kintec Recruitment
OB TITLE:
Customer Engineering Administrator support - Full Time - temp NAME:
DIVISION:
Customer Engineering
LOCATION: Worcester
REPORTS TO: UK&I Maintenance Manager
Hours 37.5 8am - 5pm
Duration: 3 months until Feb 17.
JOB PURPOSE
To provide administration support to the UKI Customer Engineering team as required.
Duties include but not restricted to :-
O To telephone customers to book in planned technicians workload (50%)
o Use departmental PC tools, such as SAP and web based programs, to assist with the scheduling process of assigning work to technicians (20%)
o To telephone technicians to discuss up and coming workload (5%)
o To provide telephone support to answer calls from customers, technicians, internal and external staff (5%)
o To liaise where necessary with various contractors to assign or review engineering related activities (2.5%)
o Management of Non Personal Mailboxes (5%)
o Answer queries from Sales/colleagues regarding progress of service orders (2.5%)
o To assist with office based administrative tasks to include filing and scanning of departmental paperwork (10%)
CONTACT WITH OTHERS
o UKIE Business Support Team
o UKIE CryoEase Technicians
o UKIE CryoEase Customer Engineering Worcester
o UKIE CryoEase Customer Services Worcester
o UKIE Sales
o UKIE CryoEase Approved Contractors (External)
o Customers
Most contacts are internal and face to face or via e-mail - there is NO external Customer Contact and very little telephone contact
KNOWLEDGE AND EXPERIENCE REQUIRED
O Strong Administrative Skills
O Excellent communication skills and ability to converse with Technicians, Contractors and Customers
O High level of accuracy whilst processing high volumes of potentially repetitive tasks
O Strong PC skills - Microsoft Office (essential), SAP (Desirable although training will be given)
O Ability to manage own workload and share workload within the team
O Ability to become part of a small but very inter dependant team of colleagues
06/10/2016
Start Date : 06/10/2016
Status : Waiting
