(1745) Service Manager
Service Manager - Oil & Gas Oil & Gas
Main Tasks and Responsibilities:
• Coordinate and manage day to day business activities related to the technical department.
• Assist management in decision making for day to day activities by providing search & studies as required to improve business planning and organization efficiency.
• Stay continuously in touch with various customers to insure smooth operation for all products.
• Understand and comply with all policies and regulation on how to conduct business.
• Assist Sales Managers and team in any technical clarifications, and attend sales meetings when as required.
• Work with the sales team and keep a record of all service quotes, service PO and request revisions as per field service requirements. This includes calculating in detail what to quote the customer upon completion of a service job or equipment repair.
• Continuously monitor and improve department processes and reporting.
• Conduct and carry out rig surveys as per Company standard formats and procedures, prepare full reports for submittal.
• Conduct technical interviews for new hires for the service department and help management/HR in recruitment and guidance of new hires.
• Manage service engineers training programs and provide continuous in house training for new hires.
• Ensure the implementation of the quality plan, safety procedures and business related processes by liaison with all relevant departments.
• Coordinate with logistics to keep a complete record of Service Reports, orders and equipment repairs.
• Organize service team dispatch to the field and update service department travel calendar accordingly.
• Establish and manage the repair shop for different products.
• Create, update and close all FME FPR sheets for different business line and liaison with various engineering departments regarding all FPR related issues.
• Follow ’s standard procedures of carrying out all sorts of services by ensuring proper signing of the service tickets, completing Service Reports and prepare final service reports for submission.
• Manage, test, repair and compile final report on in house equipment repair jobs on various product lines and coordinate quotations for these repairs.
• Attend monthly FPR and field service meetings on line as required/requested.
Industry Type : Oil & Gas / Petroleum
18/04/2016
Start Date : 18/04/2016
Status : Waiting
